Return Policy
Café Kreme strives to provide the best possible service to its customers and has put the appropriate measures
in place to ensure all its staff and suppliers are fully aware of and comply with the Consumer Protection Act. We
are committed to operate our business in terms of the requirements of the Consumer Protection Act and our
returns policy is aligned therewith.
Perishables and Groceries | A customer’s purchase invoice is their guarantee.
Café Kreme will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the
product’s purchased date plus 2 months and if is in its original packaging. Should a product be defective the product
should be brought back to the store in its original packaging.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular
purchased item, this is due to public and food safety regulations.
Machines, Accessories, Supplies etc.
Proof of payment is your guarantee.
Carry in 12 months warranty
Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection
Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. Café Kreme
reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service
centre. Customers are required to present their original invoice or any other proof of purchase.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the
cause of a failure or defect may be. Accordingly, Café Kreme reserves the right to refer returned goods for
technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or
refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned
goods and to act accordingly.
If the goods show a defect after the initial 12 (twelve) month period, but are within the manufacturer’s warranty
period, Café Kreme may, at the customer’s request send the goods to the manufacturer for repair and the
manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as
well or whether any charges will be levied in accordance with the terms of the warranty. All goods repaired in
terms hereof will carry a further 3 (three) month warranty which runs concurrently with the 12 (twelve) month
period but may serve to extend the warranty beyond the original 12 (twelve) month period where the 3 (three)
months expire after the 12 (twelve) month period.
If the goods become defective once the manufacturer’s warranty has expired, we will attempt to arrange with
the manufacturer or its agents to repair the goods but bear no responsibility for their failure to do so.
No chargeable repairs will be done without the customer’s approval of a quotation first. If within 3 (three)
months after goods have been repaired, the defect persists or a further failure or defect occurs on the repaired
component Café Kreme will either refund or replace the component.
Customers must keep proof of repairs.
Café Kreme Returns Policy | info@cafekreme.co.za 2 | Page
As with all warranties, certain conditions and exceptions apply:
• Please take proper note of any terms or instructions that accompany your goods;
• Goods that show a material manufacturing defect or other material defect within the first12 (twelve)
months of purchase will be repaired, replaced or refunded; and
• Defects that develop after 12 (twelve) months may be repaired, replaced, or refunded at the
manufacturer’s election, and subject to the relevant manufacturer’s policy.
The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and
will not apply in the following instances:
• damage caused by lightning or power surges,
• damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on
the goods or their documentation,
• goods used for a purpose other than the purpose for which they were intended e.g. commercial use of
domestic appliances,
• accidental damage,
• goods that have been altered or physically changed in any way; and
A public regulation prohibits such returns for public health reasons.
Once we have accepted a return and approved a refund, the customer will receive the refund in the same
manner as payment was made.
Returns can be done at Café Kreme’s premises, Unit 6 and 7 Edison Square, Edison Crescent, Hennopspark, Centurion, South Africa.
Or please contact (012) 566 3056 for assistance.
