Café Kreme Holdings Privacy Policy

Premium Coffee Brand



1               PRIVACY POLICY


This privacy statement describes how Café Kreme collects and uses the personal information you provide to them. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Café Kreme is committed to protecting the privacy of users of its website and services. To better inform you of our policy concerning user privacy, we have adopted the following terms, which adhere to the Protection of Personal Information Act (POPIA) 4 of 2013.




            The personal information that Café Kreme collects will depend on how you are using our Websites and Products. 

·       To enable your access to our website and products, we may collect information concerning your internet protocol address, your username and password, or other authentication methods.

·       To facilitate your order through the Café Kreme Platform that facilitates the purchase of our products we may collect your name, postal address, email address and transactional information. We collect but do not store your credit card details through a third-party service provider.

·       We also may collect certain non-personally identifiable information, such as the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac), and the domain name of your Internet service provider.

·       We may collect personally identifiable information through correspondence you send to us through optional surveys and in connection with statements you may post on any Café Kreme related page on social networking sites.


We do not knowingly collect personally identifiable information from anyone under the age of 16. If it is discovered that we have collected PII from someone under 16 we will promptly delete that information.




We use the personal information collected in ways that are compatible with the purposes for which it was intended to be used: to enable your use of the Café Kreme websites and products; to respond to your inquiries; for system administration, customer support, and troubleshooting purposes; for new product announcements and product updates; for service announcements; for sending newsletters; to improve the design of our website; to enable us to enforce our Terms and Conditions of Use; and in aggregate form, to track and analyse site usage. Further, we may use your name, statement, comment, and affiliation in conference presentations, newsletters, and marketing and announcement materials where we have obtained your permission. We will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current. If you wish to opt out of our use of your personally identifiable information see the “Your Consent and Opting Out” section below.





As with most websites, Café Kreme gathers certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.

Through this policy, we will notify individuals of any automated decision-making practices we may engage in regarding PII, including the logic involved and the significance of the decision as well as the consequences for you. We also will ensure that you may opt-out of such automated-decision making practices. Please click here to view our full Cookies Policy. 


5.         WIDGETS


Our website includes Social Media Features, such as the Facebook Like button and Widgets such as the ShareThis button or interactive mini-programs that run on our site (“Features”). These Features may collect your IP address, and which page you are visiting on our site, and may set a cookie to enable the Features to function properly. Features are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing the relevant Feature.





CAFÉ KREME may also transfer personally identifiable information to third parties, including, with other product providers, who can better assist with your inquiries, facilitate order fulfilment and enable them to inform users of services provided by Café Kreme and/or the third parties’ products that may be of interest. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate security measures. 

Café Kreme does not sell or share personal information about or the purchasing history of individual users, except as set forth above and in the following circumstances:

·       In certain situations, Café Kreme may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If required to do so by law or if we believe in good faith that such action is necessary to comply with the law or a legal proceeding; to protect against violations of our Terms and Conditions of Use; or to protect and defend our rights and property;

·       If Café Kreme is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;

In addition, we may share general usage data in aggregated form so that no personal information is identifiable to anyone. Café Kreme will provide you with all of your retained personal information provided at registration (where applicable) on request.




By using Café Kreme website, you consent to the collection and use, by this policy, of the information you provide to us. We will remove you and your personally identifiable information from our records or refrain from using your personally identifiable information in connection with certain services on request if you contact us with your requests at Please note that this may prevent you from accessing our websites if we require this information to perform in terms of our agreement.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us a


8.         SECURITY


We protect your personal information from unauthorised access and disclosure with passwords, physical security measures and managerial measures. We nonetheless recognise that third parties may obtain access to information through unlawful actions, and thus do not promise that your information will always remain private, despite our efforts and the importance we place on maintaining your privacy. In addition, we do not claim any responsibility for information collected by or from websites linking to or from our websites.

If we discover or are notified of a security breach where personal information is at risk, we will notify you electronically if we have your email address. If you do not wish to be notified via email in the event of a breach, please contact us at




Upon request, Café Kreme will provide you with information about whether we hold any of your personal information. If you would like to review, delete or update your information, you may contact us using the contact information below. We will permit you to correct, amend, or delete information that is demonstrated to be inaccurate. We will respond to your request within a reasonable timeframe. Please note, because of the way we maintain our systems, after you delete or amend your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

You will need to provide sufficient identifying information, such as your name and email address and possible additional identifying information as a security precaution.




We will retain your information for as long as your account is active or as needed to provide you with our product/s or as required by law. If you wish to cancel your account or request that we no longer use your information contact us at . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.




We engage in periodic self-assessments to ensure compliance with our Privacy Policy. We verify that the policy is accurate, and comprehensive for the information intended to be covered, prominently displayed, completely implemented, and where applicable, in conformity with the POPIA. We encourage interested persons to raise any concerns with us using the contact information below. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information under the principles contained in this policy.

If you have an unresolved privacy or data concern that we have not addressed satisfactorily, you may seek an administrative or judicial remedy or lodge a complaint with the Information Regulator, the process on how to file a complaint is available here 




We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account). We encourage you to periodically review this page for the latest information on our privacy practices.


13.       CONTACT US


If you have any inquiries about this Privacy Policy or its implementation, you may contact us at

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